Shipping & Returns

A) Your Mylec order:

• Will be shipped within 48 hours (Monday through Friday) on all orders placed by 12 PM EST
• Items not in stock ship as soon as they become available.
• Standard shipping within 48 continental states (Additional freight charges may apply for Alaska and Hawaii).
• Some Oversize/Overweight items may be subject to additional freight charges.
• Customer to receive order confirmation/order number reference by email/text advice upon order entry.

B) Shipping Information:

• Orders shipped to P.O. Box address will be delivered via US Postal Service
• One shipping address per order only
• Standard Shipping Method- Fed Ex/UPS Ground
• When order ships customer to receive email/text advice with tracking details
• Shipping courier and/or shipping address cannot be modified once order entered. Please cancel if necessary and re-order.
• Back Ordered Products will be shipped within 30 days of order.
• Customer to provide any required specific delivery instructions:
• Signature requirements, Day and/or Time of Delivery, Packing at time of order.
• Any Second Day or Express Delivery requirements must be indicated at time of order and resulting freight cost responsibility of customer.

C) Return Policy:

• Returns must be authorized by Mylec Customer Service at T – 978-297-0089 or E- info@mylec.com
• All Mylec products subject to stated warranty policy.
• Returns must be made within 30 days of purchase – orders beyond that period not accepted.
• All returns must be packaged in original cartons/packing with accompanying invoice and/or packing slip and contain new product items.
• Customer to specify if return for credit/replacement or exchange.
• Refunds where applicable will be made to the original method of payment. Please allow 10 days for processing upon receipt of return at warehouse.
• In the event of a missing or incorrectly shipped product on your order you must notify Mylec Customer Service within 5 days of receipt of original shipment.
• Sale items returned for credit will be refunded at the price of the item on sale.
• Return shipment freight cost responsibility of customer unless otherwise authorized by Mylec Customer Service.
• Mylec retains the right to charge customer a restocking fee of 15% on unauthorized returns as they deem applicable.

Returns can be sent back to:

MYLEC HOCKEY
37 COMMERCIAL DRIVE
WINCHENDON, MA 01475