Mylec Hockey | Hockey Starts Here! | Shipping & Returns

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Shipping & Returns

A) Your Mylec order:

  • Will be shipped within 48 hours (Monday through Friday) on all orders placed by 12 PM EST
  • Items not in stock ship as soon as they become available.
  • Standard shipping within 48 continental states (Additional freight charges may apply for Alaska and Hawaii).
  • Some Oversize/Overweight items may be subject to additional freight charges.
  • Customer to receive order confirmation/order number reference by email/text advice upon order entry.

B) Shipping Information:

  • Orders shipped to P.O. Box address will be delivered via US Postal Service
  • One shipping address per order only
  • Standard Shipping Method- Fed Ex/UPS Ground
  • When order ships customer to receive email/text advice with tracking details
  • Shipping courier and/or shipping address cannot be modified once order entered. Please cancel if necessary and re-order.
  • Back Ordered Products will be shipped within 30 days of order.
  • Customer to provide any required specific delivery instructions:
  • Signature requirements, Day and/or Time of Delivery, Packing at time of order.
  • Any Second Day or Express Delivery requirements must be indicated at time of order and resulting freight cost responsibility of customer.

C) Return Policy:

  • Returns must be authorized by Mylec Customer Service at T – 978-297-0089 or E- info@mylec.com
  • All Mylec products subject to stated warranty policy
  • Returns must be made within 30 days of purchase- orders beyond that period not accepted.
  • All returns must be packaged in original cartons/packing with accompanying invoice and/or packing slip and contain new product items.
  • Customer to specify if return for credentit/replacement or exchange
  • Refunds where applicable will be made to the original method of payment. Please allow 10 days for processing upon receipt of return at warehouse.
  • In the event of a missing or incorrectly shipped product on your order you must notify Mylec Customer Service within 5 days of receipt of original shipment.
  • Sale items returned for credit will be refunded at the price of the item on sale.
  • Return shipment freight cost responsibility of customer unless otherwise authorized by Mylec Customer Service.
  • Mylec retains the right to charge customer a restocking fee of 15% on unauthorized returns as they deem applicable.

Returns can be sent back to:

MYLEC HOCKEY
37 COMMERCIAL DRIVE
WINCHENDON, MA 01475

WARNING: Products on this website may expose you to chemicals, including lead and phthalates or other chemicals which are known to the state of California to cause cancer, birth defects, or other reproductive harm, read more at: www.P65Warnings.ca.gov